Returns
30 days to be sure.
If a Fend piece isn't what you expected, you have 30 days from delivery to request a return.
What's eligible
Unused items in original condition and packaging are eligible for a full refund of the product price.
Items showing wear, missing packaging, or returned after 30 days may receive a partial refund or be declined.
How to start a return
- Email returns@fend.co with your order number and the reason for the return.
- We'll reply within one business day with a return authorization and the destination address.
- Ship the item back using a tracked service. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Once the return is received and inspected, your refund is issued to the original payment method within 5–10 business days.
Damaged or incorrect orders
If your order arrived damaged or you received the wrong item, email returns@fend.co within 7 days of delivery with photos. We'll cover return shipping and send a replacement or full refund.
Non-returnable
Gift cards and final-sale items marked as such on the product page are not returnable.